Services at a Glance

List of Services across the board

We provide a wide range of technical IT services for all types of organizations to help them achieve their business goals and objectives through our solutions and management of information technology.

Server Management

Servers are necessary for most IT operations in a business, such as data storage, hosting websites, emails, and apps. Server management is the practice of maintaining and monitoring servers for them to run at their best. Operating system, Software, security, and backup management are all included. Server management’s primary goal is to reduce and eventually eliminate server slowdowns and downtime, create secure server environments, reduce data breaches, implement powerful backup and cyber security, troubleshoot, and ensure that servers continue to meet an organization’s needs as the organization evolves.

L1 Monitoring Support

Individuals with modest technical experience provide L1 monitoring support, often known as First Line Support. Logging, categorizing, prioritizing, tracking, and routing events reported by users or alerts produced by monitoring instruments are all supported by L1. The first person to identify a problem is expected to be L1. This support level takes inbound inquiries by phone, internet, email, chat, or other channels based on the specified agreement with the client. Tickets are tracked by L1 support until they are resolved. These engineers may carry out simple, documented break-fix operations according to a pre-defined procedure.

User Administration

In an operating system, user administration is the process of managing various user accounts and associated rights. We can establish many user accounts, arrange them into groups, adjust their rights, or remove them on any operating system or application. By adding users to a group, administrators may rapidly give responsibilities to many users. We may set a variety of methods for users to access the system using the user management tools. Users, groups, roles, and privileges are all options for system access.

Microsoft Patch Management

Patch management refers to the process of updating operating systems & software. These patches are required to fix software issues. Patch management entails checking computers and other related devices on a network for missing security updates. Its also sometimes known as “fixes,” and resolving the issue by applying security patches as soon as they become available. Patch management at Microsoft includes server security policies. Microsoft Patch of servers throughout the Microsoft ecosystem, including on-premises and on the cloud Patching tens of thousands of computers in the cloud, on Windows is part of management.

Vulnerability Management

The process of detecting, classifying, prioritizing, and fixing the vulnerabilities in various systems and different software that runs on them is called vulnerability management. It is used in conjunction with other security measures in a company. Vulnerability management’s goal is to protect the network against known exploits while also ensuring compliance with regulatory standards. It is accomplished simply by examining the network for incompatibilities, missing upgrades, and typical software flaws. Vulnerability management aids in the making of well-informed IT security choices with the best possible solutions. It supports increased security, rapid vulnerability remediation, operational efficiency, visibility, and reporting.

Network Management

The process of establishing, monitoring, and maintaining a reliable network and assuring communication between devices and people is known as network management. In other words, network management is all about ensuring that corporate activities are compliant, reliable, and secure. Network management is all about keeping the network infrastructure running smoothly and effectively. It is critical to monitor hardware and software for malfunctions, infections, and online threats, as well as remain current with essential maintenance duties, to guarantee that your IT runs smoothly. Many companies utilize network management services to simplify their IT processes and perform their tasks faster.

L2 & L3 Infra Technical Support

L2 technical support, also known as Second Line Support, is responsible for handling requests that are sent to them by L1 or according to the Service Level Agreement (SLA). They have greater abilities and expertise in tackling complex issues that are relevant to them, and they can help L1 support personnel troubleshoot. Clients, higher-level support reps, suppliers, product managers, and other L2 professionals offer established procedures and workflows. L3 or Third Line Support engineers, on the other hand, deal with situations that are generally tough or subtle. L3 engineers help with project management, prioritizing, minor additions, break-fix programs, issue management, and stability assessments, among other things.

Process Planning & Implementations

Process planning is a multi-stage planning method for determining a project’s scope and length. It has numerous critical components, including objectives, organizational goals, targets, strategic objectives, and a schedule for reviewing and updating it. Turning plans into actions that achieve new objectives and promote overall development is what implementation is all about. Process planning and execution is a method for establishing and achieving an organization’s long-term objectives. It’s a problem-solving method for attaining a company’s objective and vision. Process development and execution are critical for company performance because they may prevent misunderstanding and other unethical activities.

Application Operations Support

Application operations support is a type of service that guarantees that a company’s operational procedures function smoothly and that users can do their jobs. Technical and human assistance is frequently provided by application operations support. Maintenance of the different applications, software, and various business technological systems is referred to as technical support. Human support is concerned with assisting the end-user in learning how to utilize the program or system and resolving any difficulties that may arise. Access issues, identify technical solutions, troubleshoot and fix current problems, engage with cross-functional teams, give on-call help, and keep records and reports are all tasks of an application operation support analyst.

IT Documentations

IT documentation is a detailed description of how to execute a process, method, task or program and lists the exact steps needed to do it efficiently. IT documentation works as a guide for internal as well as external stakeholders, helping them understand a process easily and getting them up to speed without the requirement of proper training. There are so many reasons why businesses should take IT documentation seriously and do it often. Some of the reasons are to preserve organizational knowledge, save time and effort, training for new employees, fewer errors, and increased efficiency.

End-User Computing

End-User Computing (EUC) refers to technologies that allow non-programmers to produce functional software. EUC is a collection of computing methods aimed at better integrating end-users into the computer environment. These methods are used to solve problems reliably. Systems written in fourth-generation programming languages like SQL or fifth-generation programming languages like ICAD are popular instances of end-user computing. EUC includes desktop computers, operating systems, and applications, scripting languages, cellphones, mobile, online, and cloud applications, among other things.

NOC Monitoring & Support

The Network Operations Centre, or NOC, is a procedure that monitors the health, security, and capacity of a client’s network. Engineers at the NOC make the necessary changes to maintain optimal network performance and increase organizational efficiency. NOC’s main purpose is to maintain the network running smoothly and without disruptions. Having a NOC benefits a firm enormously. NOC workers are trained to notice network anomalies and distinguish the many sorts of assaults and network problems that might occur. They may also assist firm personnel with network installation on new machines, current system updates, and a variety of other concerns.

IT Infrastructure Design & Deployment

The integrity, security, availability, and accessibility of essential information are all reflected in the IT infrastructure architecture. As a result, it is critical to develop and implement solutions by a team of trained and experienced individuals to guarantee that IT systems work optimally across multivendor platforms. Designing and installing your company’s infrastructure may be seen as an investment in your company’s future success, and it’s not something to be taken lightly. To avoid overburdening your technology management personnel, it’s usually simpler to outsource infrastructure design and implementation to a third party.

MSSQL Database Administration

The main role of MSSQL database administration is to store and retrieve data for other applications. MSSQL database administrators are highly trained individuals in charge of their company’s database management. Monitoring performance, conducting diagnostic tests, resolving problems, setting devices, and planning for capacity expansion and other improvements are all part of their responsibilities. They also guarantee that multiple company apps are available and work consistently. MSSQL database administrators administer servers in a corporate context and may use SQL’s aggregate capabilities to solve particular business problems.

System Administration

The management of one or more hardware, operating system, and software is referred to as system administration. Someone administers one or more systems, servers, or workstations in this line of business. System administration’s purpose is to guarantee that the systems are working smoothly and efficiently. Installing new hardware or software, establishing and managing user accounts, maintaining servers and databases, and planning and reacting to system outages and other issues are all standard system administration duties. The procedure is followed to ensure that mission-critical systems employed in the organization’s processes are as reliable and available as possible.

Backup and Disaster Recovery

Disaster Recovery is a strategic security-planning concept aimed at protecting an organization from the consequences of a natural or human-caused disaster, such as a tornado or a cyber assault. The practice of transferring data into a secondary format that may be utilized to recover the original file in the case of a catastrophe is known as a backup. Although backup and disaster recovery are not the same, they are both required to keep a firm running smoothly. The primary distinction between backup and disaster recovery is that a backup is taken regularly to restore data after a disaster or breach. Disaster recovery, on the other hand, is the process of restoring lost or damaged data to its original condition.

Cloud Infrastructure Design & Deployment

The collection of hardware and software pieces required to allow cloud computing is known as cloud infrastructure design. It consists of processing power, networking, and storage, as well as a user, interface for accessing virtualized resources. Public clouds, private clouds, hybrid clouds, and multi-clouds are the four main forms of cloud computing. Cloud deployment models refer to these four forms of cloud computing. Benefits include quicker and simpler deployments, cost savings, agility and scalability, company resilience, operational efficiency, competitive advantage, and empowered users when using an efficient cloud design and deployment methodology.

Cloud Migration

When a firm migrates part or all of its data center capabilities to the cloud, it is normal to operate on a cloud service provider’s cloud-based infrastructure, such as Azure, AWS, or Google Cloud. The key advantage of moving to the cloud is that your data and apps will be housed in the most efficient IT environment available. Growing agility and flexibility, cloud scalability, greater performance, capacity to develop quicker, better management of increased customer demands, providing rapid business outcomes, security, and cost savings are just a few of the additional advantages.

Cloud Support & Management

Cloud support and management include overseeing all cloud infrastructure and architecture through live chat, email, and phone assistance. To fix cloud-based issues quickly and effectively, businesses need complete cloud support and management services. It provides IT departments with a firm grip over scalable and dynamic cloud computing systems. Flexibility and scalability, process simplicity, cloud backups, managed suppliers, and decreased IT manpower are all advantages of cloud support and management services. Cloud support and management services bring together a variety of technologies and products to create a unified strategy and set of operations.

Cloud Governance

Companies that operate services in the cloud follow a set of rules known as cloud governance. There is a need to handle these sorts of hazards since the cloud is vulnerable to various threats produced in the technical environment. Cloud governance strives to improve data security, manage risk, and ensure that cloud systems run smoothly. Organizations may avoid challenges such as security and privacy threats, vendor lock-in, cloud sprawl, shadow IT and unauthorized use of cloud resources, and a lack of data portability and interoperability by establishing cloud governance.

Cloud Cost Management

Cloud cost management, also known as cloud cost optimization, enables a company to comprehend and control the expenses and requirements of its cloud technology. Finding cost-effective ways to optimize cloud utilization and efficiency is what this entails. The fundamental goal of cloud cost management is to assist organizations in controlling their cloud costs while utilizing their resources. Most businesses utilize the ‘pay for what you use’ style of cloud cost management since it saves money when properly monitored and controlled. A company may prepare for future expenditures and usage by employing a cloud cost management strategy.

DevOps Support Services

DevOps brings together developers and operations/support employees. The fundamental goal of the DevOps support service is to establish a single cycle of software development, operation, and deployment dependency. Its ultimate purpose is to assist various enterprises in speeding up and increasing the efficiency of developing and upgrading real-time or production software and services. The accurate execution of procedures improves, customer happiness grows, and departments unify with the effective application of DevOps assistance. These techniques help to balance processes and expedite the completion of job assignments.